Refund policy

Your satisfaction is important for us. We offer a 15 day Refund and Exchange Policy:

We are a small business that utilizes a made-to-order business model. This means, that for most products, we don't hold any inventory and we work with production partners to produce our inventory as needed. So, as our customers place orders with us, we place orders with our suppliers to produce your items.

If a product has a manufacturer default or was faulty upon delivery - we offer a 100% refund or exchange for the same item. Please provide us with a photo of the damage and we will be happy to either refund you or replace the damaged item if we're contacted within the 15-day window.

To be eligible for a refund or exchange, goods must be unused and accompanied by proof of purchase.

For a refund or exchange, please email info@arcaneimports.shop with the subject 'Returns' and include your order number, name, and a description of the damage or fault.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.

Because we produce our items on demand with production partners, we reserve the right to deny a refund or exchange for other reasons.